Privacy Policy

1. Introduction

Welcome to Joride. This Privacy Policy explains how JORIDE (THAILAND) LIMITED ("we," "our," or "us") collects, uses, discloses, and protects your information when you use our Joride mobile application (for both Passengers and Drivers) and our website.

2. Information We Collect

To provide our ride-hailing services, we collect the following types of information:

• Account Information: Name, phone number, email address, profile picture, and payment details.
• Location Information (Crucial for Service):
  • Passengers: We collect precise location data to match you with nearby drivers, calculate routes, and track trips.
  • Drivers: We collect precise background and foreground location data to broadcast availability, dispatch rides, and track active trips, even when the app is closed or not in use.
• Device & Usage Data: Device model, IP address, operating system, and app usage statistics.

3. How We Use Your Information

We use the collected data for the following purposes:

• To facilitate and manage ride-hailing bookings.
• To ensure the safety and security of both passengers and drivers.
• To process payments and transactions securely.
• To provide customer support and resolve disputes.
• To comply with applicable legal and regulatory requirements in Thailand.

4. Information Sharing

We do not sell your personal data. We share your information only with drivers/passengers to facilitate rides, payment processors, and local law enforcement authorities when legally required under Thai law.

6. Security

We implement strict industry-standard security measures to protect your personal data from unauthorized access, disclosure, or destruction.